Shipping and Payment info ...

WE OFFER FREE SECOND CLASS SHIPPING IN OUR ENVIRO PACKAGING ACROSS THE UK 

 

All orders are processed within 3-5 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

PLEASE CONTACT US IF YOU ARE NEEDING ANY FURTHER INFORMATION 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

CARBON ETCH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

CARBON ETCH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim

WHEN PRODUCTS LEAVE US THEY ARE PHOTOGRAPHED FOR QUALITY CONTROL PURPOSES THEN HAND PACKED AND SHIPPED OUT 

We recommend you save all packaging materials and damaged goods before filing a claim. Shipping Policy