Return Policy ... 

DIGITAL PRODUCTS

Please note we can not refund you on any of a digital download content as the files are you have access to the files in real time

RETURNING AND REFUNDING OF PHYSICAL PRODUCTS

We only accept returns and issue refunds under our discretion . Due to the fact that each of our products is custom made per buyer. Only in extreme factors with in our control will be considered. Once decided the customer may no reopen the dispute.

  1. All quires need to be submitted with in a week of receiving your item/s

  2. All packaging must be keep

  3. Photographic evidence is needed before any dispute can be taken further and is accepted under Carbon Etch's discretion

We value our customers and every item is packed personally by us to make sure the utmost care is taken with every item. Every product leaves Carbon Etch in top condition.

DAMAGED GOODS

Carbon Etch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim

WHEN PRODUCTS LEAVE US THEY ARE PHOTOGRAPHED FOR QUALITY CONTROL PURPOSES THEN HAND PACKED AND SHIPPED OUT

We recommend you save all packaging materials and damaged goods before filing a claim. Shipping Policy