Return Policy ...
Please note we can not refund you on any of a digital download content as the files are you have access to the files in real-time
RETURNING AND REFUNDING OF PHYSICAL PRODUCTS
We only accept returns and issue refunds under our discretion. Due to the fact that each of our products is custom made per buyer. Only in extreme factors within our control will be considered. Once decided the customer may no reopen the dispute.
All quires need to be submitted within a week of receiving your item/s
All packaging must be keep
Photographic evidence is needed before any dispute can be taken further and is accepted under Carbon Etch's discretion
We value our customers and every item is packed personally by us to make sure the utmost care is taken with every item. Every product leaves Carbon Etch in top condition.
Carbon Etch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim
WHEN PRODUCTS LEAVE US THEY ARE PHOTOGRAPHED FOR QUALITY CONTROL PURPOSES THEN HAND PACKED AND SHIPPED OUT
We recommend you save all packaging materials and damaged goods before filing a claim. Shipping Policy